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Frequently asked questions

At its core, every brand has something special to reveal new something that inspires people. We are a branding and you marketing communications. At its core, every brand has something special to reveal something that inspires people. We are a branding and marketing.


I am looking to have a website, software or APP built for my new business. How much would it cost to develop my website?

The cost of designing and developing a software, website or APP is dependent on several factors, these are recorded beneath. At the point when enquiring for a quote, it is always useful to have the answer to these questions ready.

  1. What is your business about and who is your target customer?
  2. Do you have a domain name?
  3. Will you be supplying the content, pictures, and logo and banner images?
  4. How many pages are you envisioning your website to have?
  5. What functions would you like built into the website? E.g. flash animation, poll, newsletter subscription etc…
  6. Do you require an e-commerce solution?
  7. Do you require hosting?
  8. Do you require a content management system for updates or are you looking to have the maintenance done by us?
  9. What is your go live date?
  10. What is you color scheme?

In the event that you are able to answer those questions, we can precisely give you a quote to suit your individual needs, instead of giving you a package to choose from.  A website can cost as little as £400 or as much as £40,000.Contact a member of our team and the will email you a more detailed questionnaire to answer.


Can you provide all of our design and hosting services?


Yes, we can you provide all of our design and hosting services. We are a one stop shop for all your web and graphic design needs. If you have problems with registering your domain name, designing your website, attaining a hosting or arranging your email accounts; we can do that and much more.


Am I tied into contract for any system maintenance or updates I wish to do once my website is designed?

No, once your product is designed and developed, it becomes your property and you can commission anybody to update it for you. However we obviously expect you to be content with our services and thus keep on utilizing us for your site maintenance.


I run a small/medium size business and want an online presence to promote my business in a professional manner to new customers and to provide a more professional image to existing customers. What do I need to achieve this?

You require a professionally designed and developed website, a domain name, and hosting facilities for your website. You likewise require the site to be uploaded onto your hosting facilities and promoted to the search engines.


Do I have to keep my digital product with you forever, or can I move it to another supplier to host it if I wish?

You may move your website, app or software to another web hosting service at any time. We set the account up in your name so that you would have access to it at any time.


Do I need to install any software?

No, you do not need to install any software.


What if I do not like the design?

On the off chance that you dislike the designs which we have proposed to you, we will examine further with a perspective to ascertaining what specific configuration you might want to see and afterward proposed alternate “recommended design” in your web range for you to view. We would not like to think that you are not happy with the final website design. Our aim is to design for you a website specific to your requirements which you are completely happy with.


I already have a website, software or APP and I need it updating, can you help me?

Yes, we would be happy to look at your existing products and give you a quote for updating it.


Once my website design is completed - what after sales service do you offer?

We completely support any website we design and are constantly accessible if you experience any issues or require any improvements. We offer site maintenance so that your site needs are always addressed professionally.


How long will it take for my digital products to be designed?

The timescale of a website design and development is frequently dictated by the customer and scope of the project. In the event that you have deadline, we will try our best to meet it for you. Usually what makes digital products delay is sitting tight for content (writings/pictures) to be sent to us by the customer.


Once the site is designed, what happens next?

Once your digital product is up and running we can offer you a full support package intended to help you maintain and update your site. Essentially we can go about as you system “agents” who have the responsibility of taking care of further updates, additional modifications if required, and report back to you on page rankings, visitors and the like. If we are taking care of your hosting for you, it makes the support even easier


Will my website be Search engine friendly?

When we create websites, we generally plan to keep them search engine friendly. We put in the time to incorporate numerous subtle elements that will help the searcher engines to locate your website as fast as possible. Most search engines work is done by “bots”, in other words, non-humans. So it takes a bit of time (about 4 to 8 weeks on average) but we have always found our sites show up very quickly on the most popular search engines.


Can I get e-mail with my website?

Yes, you can have an email with your website. We can also set-up several email addressed with your website e.g.sale@your-domain.com, info@your-domain.com, peter.samuels@your-domain.com


Will everyone see my software, website or app the same?

Visitors to your site, software or APP might see a few things in a different way depending upon their browser, screen resolution setting and their individual device settings. We design site to be compatible with all devices and review them in a few browser types and resolution settings before making them live on the internet. Clearly as innovation progresses in the long run all sites may require changes and adjustments.


I hear that there are hidden costs associated with services. Is this true?

No, there no hidden charges. We will discuss with your requirements and then price accordingly. Therefore once you agree with our proposal and quotation for the development of your product that cost is entirely stuck to.


Will my website/APP design be ``search engine`` friendly?

All our websites are developed in light of search engines guidelines and we make the website configuration to be consistent with these search engine guidelines. We advise clients that their website should be re-assessed every so often, to ensure that their website is kept up to date and complies with the new guidelines; because over a period of time the search engines do modify their guidelines.


Can I see how many visitors I've had to my website?

Yes, we setup Google Analytics, web tracking software which records information about your visitors – where they are coming from which search engines are being used, which phrases are being typed into which search engines etc. This information is both useful for marketing and strategy purposes.


Who owns the product once the website design is completed?

The product become 100% yours once it is completed and paid for.


Do you redesign existing websites, software and APP?

Yes we do! We can redesign, maintain your organization’s branding style or we can overhaul to provide for you a complete new design. We can also upgrade your site to exploit the most recent web technologies.


How many pages can I have on my website?

As many as you would like. As far as search engines optimization is concerned – The more the better!


When can I update my system’s content?

You can access your administration areas from anywhere as long as you have an internet connection and make updates instantly as frequently as you wish.


Will we need to meet up to discuss anything?

In the larger part of cases, there is no requirement for you to do this. The majority of the discussions (particularly in the event that we are making websites for individuals who are not local to us) is conducted via email interchanges, maybe telephone calls, or actually using Skype. Obviously customer can visit us, or we can visit them at their locations, to hold discussions about the design; however this is not a need, unless obviously you need to pay for pay for our travelling expenses in which case we would appreciatively acknowledge.


In which format will I have to supply images and words to you for my digital product

It is preferable to have images supplied in JPEG format, GIF or BMP. We find that if people can email us their images (image sizes are better off bigger – they can always be reduced in size rather than increased). Most digital cameras will produce adequate resolution images (the higher the resolution the better the image quality) and these images can be sent to us by electronic methods or by post on a CD if there are lots of images. Additionally It is helpful to us if you are able to provide text in electronic form using Microsoft Word. If you get stuck we can always help you with images, and we have a graphic design team available to do so.


What is an intranet and how can it help me streamline my company?

An intranet is an internal website that is hosted within your organization’s local area network (LAN). The intranet is generally a database driven portal that has been produced to streamline inside administrations, customer relationship management, supply change management and so forth. Intranets can inconceivably enhance workforce productivity, they can help employees to quickly find and view information and applications relevant to their roles and responsibilities. Through an easy to-utilize web browser interface, users can access data held in any database the organization wants to make available, whenever and – subject to security procurement – from anyplace, increasing employees’ capacity to perform their work speedier, all the more precisely, and with certainty that they have the right information.


Can you host/upload my website?

Yes, we provide full hosting facilities. We recommend you host your website on our servers as they are optimized for the languages we use but we also appreciate that some customer already have hosting contracts in place with their current providers and if required we will deploy them to the third party provider.


Can you build database driven and e-commerce websites?

Yes, we also specialize in data driven sites. We have very skilled and trained web designers and developers who can plan and create sites in a variety of languages. This sort of task can either be genuinely basic or unimaginably challenging. Keeping in mind the end goal to create a powerful arrangement, we will often arrange a meeting to discuss the required workflow; we then quote the undertaking and produce a composed proposal covering all functionality required in the project and a completion timetable. When all specs are agreed upon, we will test the database or e-commerce at different stages to guarantee the project meets customer expectations.


Do you register domain names?

Yes, We can do this for you but we will always advise you to do this yourself through a reputable registrar. A domain name can turn into a valuable asset to your company; as such we believe you should be in full control of it.


Can you provide email accounts?

Yes we can offer you professional email and webmail accounts that work seamlessly with your domain name. All accounts are virus scanned at the server level so your risk of catching a virus is greatly reduced.



We are currently reviewing our website but we are unsure whether to have a self-managed content management system (CMS) or have the work maintained by you. We understand the CMS but why would we outsource the maintenance to you?

There are several reasons why you may like to have your website managed and maintained by ourselves at Michael Associates. Reasons are:

  • Client may not be confident in updating website
  • Client may not be computer literate
  • Client does not have time to update the site
  • Quicker to let us update the website as we will know how the website is built from the inside and out
  • We will be able to tweak and amend the site on a more regular basis, behind the scenes
  • We will be able to add additional features as part of the maintenance without incurring further costs
  • Before updates or new sections go live, you have a dedicated personal login area to view updates to proof check
  • Client will not require any training for the website in updating
  • If regular updates are required, it will work out cheaper in the long run to have a monthly maintenance fee rather than employing someone
  • Client will know what to expect from designer/developer
  • Client gets a dedicated account manager
  • By outsourcing the maintenance to an agency such as ourselves, will leave you free to do important work and not think how to update the website

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